Terms and Conditions
Meals, soft drinks and mineral water are included in some of our tours, unless otherwise stated whereas half-day sightseeing tours do not include any meals. Please refer to the description for details. Our vehicles used for safari are generally Land Cruisers, which are fitted with safety belts and air-conditioning and licensed to carry up to seven passengers, excluding the driver. By law, passengers must wear seat belts while the vehicle is in motion.
Our emphasis is on fresh food wherever possible and our meals are nutritious and varied. We cater for vegetarian and Jain food – please advice at time of booking tours with Sun City tourism L.L.C
Passengers are reminded that photography of military and some government installations is prohibited. With respect to local customs, kindly ask before taking pictures of Arabs and do not photograph Arab ladies.
Each customer has to check he/she has the appropriate documents for his journey especially (but without limitation) if he/she booked tours, packages or transfers including flight or visit of a country different from the country of departure. He/she has to own and bring a passport (with visa if necessary) or a valid ID card. No refund will be granted in case of lack or loss of ID documents.
In case you fail to join a tour, join it after departure, or leave it prior to its completion, no refund can be made.
Certain Tours require a minimum number of guests to operate. Minimum guest numbers differ between tours. If a tour is cancelled due to minimum guest numbers not being reached, guests will be offered an alternate tour option or be provided with a full refund.
48 hours – 18 hours: 50% cancellation fees or the voucher validity
18 hours or less 100% cancellation fees or the voucher validity
Refunds will only be processed to the original mode of payment.
All tours/services must be pre-paid except otherwise stated. We accept Visa, MasterCard and American Express. Payment will be listed as “Sun City Tourism L.L.C” on the credit card statement. You will be charged in UAE Dirham (AED) at the conversion rate applicable on the date of your booking.
Rates for the tours are promotional rates for all the tours and excursions and not the Rack rates. no further discounts will be provided on these rates or no voucher price will be considered for discount on these rates, as all the voucher or discount coupons are offering discounts on the “Rack rates”
Tips/gratuities, baggage or personal insurance, beverages or food not described in the product description and all other purchases of a personal nature are not included.
All the vehicle and assets used in tours are fully insured as per the guidelines of the Department Of Tourism and Commerce Marketing Dubai.